Refund policy

Last updated: 22 August 2026 — worldwide

Contact: velora.sav@outlook.com with your order number. If you are an EEA/UK consumer, your 14-day withdrawal right applies from delivery (see Terms / CGV). The return window on this page is the same: 14 days.

14-day returns

You have 14 days from delivery to request a return if the product is not for you. Email us first. We will send the return address (it may differ from the warehouse that shipped).

Defective, damaged, or wrong item

Tell us within 14 days, with photos. We replace or refund and we cover return shipping after we confirm the issue. This does not replace statutory warranties (see Terms / CGV).

Change of mind

You pay return shipping unless the law says otherwise (EEA/UK withdrawal: we told you in the Terms that return postage is yours). Refund after we inspect the return.

Outbound shipping that was free or bundled into the price is not refunded on a change of mind, except where withdrawal law requires us to refund the cheapest outbound option we offered.

Customs or import fees you paid on the way in are not refunded by us (ask your local customs / carrier). You are responsible for export paperwork on the return unless we arrange a prepaid label.

How refunds are paid

Same method as the original payment, after inspection. Bank / Shopify timing can add a few days.

EEA/UK statutory cover

Legal conformity and other mandatory warranties are not replaced by this page. Unsealed cosmetics may be excluded from cooling-off where local law allows.