Terms of service
Last updated: 22 August 2026 — worldwide sales
These Terms of Service (the “Terms”) apply to every order on rzftwg-bg.myshopify.com from Exploitant du site Velora (“Velora”, “we”, “us”). Paying for an order means you accept them. The version that applies is the one published at checkout.
If you are a consumer, nothing in these Terms limits mandatory rights in your country of residence (including the EEA, UK, Switzerland, and similar regimes).
1. Who we are
Exploitant du site Velora, Entrepreneur individuel, registered office 4 Place de la Porte de Bagnolet, 75020 Paris, France. Company number: 92360446600022. VAT not applicable, art. 293 B CGI. Contact: velora.sav@outlook.com · Non renseigné. Trading name: Velora.
2. Products
Velora sells at-home cosmetic wellness LED devices (Glow Mask, Hand Glow glove) and accessories. They are not medical devices. They are not intended to diagnose, treat, cure, or prevent any disease. We do not claim FDA approval or that they replace professional medical or aesthetic care.
Photos are illustrative. Small differences in color, finish, or packaging are not defects. Technical details on the product page are descriptive, not a clinical performance guarantee.
You must be 18 or older (or the age of majority where you live). Talk to a doctor before use if you are pregnant, photosensitive, on photosensitizing medication, have photosensitive epilepsy, open wounds, or a skin condition.
3. Price, tax, and customs
Prices are in EUR unless checkout shows another currency. Tax-inclusive or tax-exclusive display follows Shopify Markets / tax settings for your destination.
International orders: import VAT, duties, brokerage, and local taxes may apply. Unless checkout clearly says duties and import tax are included (DDP), you pay them to the carrier or customs. Refusing to pay can mean the parcel is held, returned, or destroyed. Return or destruction costs in that case are yours unless the law says otherwise.
We may fix an obvious pricing error before shipment; you can confirm the corrected price or cancel.
4. Orders and payment
The contract is formed when payment is accepted. You get a confirmation email. We may refuse or cancel an order (error, stock, suspected fraud, destination we do not serve, sanctions, or a product that cannot be imported to your country). If we cancel before shipment, we refund you.
Payment runs through Shopify Payments, Shop Pay, cards, Apple Pay, Google Pay, and any method shown at checkout. We do not store full card numbers.
5. Worldwide shipping
We ship worldwide, except destinations we exclude at checkout (sanctions, carrier limits, or import bans). You are responsible for a complete, accurate address.
Orders ship from one or more warehouses, including a fulfillment / dropshipping partner. Transit times shown (often several business days after the warehouse scan, longer for some countries) are estimates, not guaranteed delivery dates, unless the law requires a maximum period.
Tracking is emailed when available. We are not responsible for carrier, customs, strike, disaster, or bad-address delays except where the law requires it. If a parcel comes back because of a bad address, we may charge you to reship.
Risk of loss: for EEA consumers, when you (or someone you name) take physical possession. Otherwise, as allowed by applicable law.
Shipping charges are those shown at checkout. “Free shipping” applies only to the zones and thresholds shown when you order.
6. 14-day withdrawal and 14-day returns
6.1 Statutory cooling-off. If you are a consumer in the EEA, UK, or another country that grants a withdrawal right, you have at least 14 days from delivery to withdraw, no reason needed, then at least 14 days to send the goods back. Email velora.sav@outlook.com with your order number, or use the form in our French CGV page.
Unsealed cosmetics may be excluded from withdrawal where the law allows. LED devices remain returnable unless a legal hygiene exception applies.
You pay return shipping on withdrawal unless we failed to tell you or the law forbids it. Keep proof of postage. We refund within 14 days of being informed, and we may wait until we have the goods or proof of return. We may deduct depreciation if you handled the goods beyond what is needed to check them.
6.2 Velora 14-day returns (commercial). For every customer, including outside the EEA/UK, the commercial return window is 14 days from delivery. For EEA/UK consumers this is the same period as 6.1. You may return the device after trying it under this commercial return. You pay return shipping unless the item is defective or we sent the wrong one. Refund after inspection. Outbound shipping / handling baked into the price is not refunded on a change of mind unless the law requires it (EEA withdrawal: see 6.1). This does not replace statutory warranty.
6.3 Defective or wrong item. Email within 14 days with photos for a commercial replacement or refund; we cover return shipping after we check the claim. This does not reduce statutory warranties (see section 7).
7. Statutory warranties
Consumers keep every mandatory warranty in their country. In the EU this typically includes legal conformity (generally two years from delivery for goods) and hidden-defect rules where they exist. Those rights are against Exploitant du site Velora.
Where the law allows (including many non-consumer and some non-EU sales), products are provided “as is”, with no promise of a cosmetic result, to the fullest extent permitted.
8. Liability
Use the device only as directed. We are not liable for medical use, result claims you infer from marketing, or harm from ignored contraindications.
Where we are allowed to limit liability, our liability for foreseeable loss on an order is capped at the amount you paid for that order. This cap does not apply to fraud, gross negligence, death or personal injury caused by our negligence, or anything the law says we cannot limit.
Force majeure includes events beyond reasonable control (carrier failure, customs, epidemic, war, major cyber incident).
9. Privacy
See the Privacy policy. Fulfillment means we share your name, address, and phone with a logistics partner, who may be outside your country.
10. IP
No license to the Velora brand, photos, or copy except to browse the Site and use products you bought.
11. Law and disputes
These Terms are governed by the laws of France, without stripping mandatory consumer protections where you live.
Email velora.sav@outlook.com first. France consumers: if that does not resolve the dispute, you may refer it free of charge to Centre de la Médiation de la Consommation de Conciliateurs de justice (CM2C), consumer mediator approved by the CECMC (French Law 1901 association, CECMC-approved — no. W751237320), 49 rue de Ponthieu, 75008 Paris, phone 01 89 47 00 14, website www.cm2c.net (file via the website or by phone). EU ODR: ec.europa.eu/consumers/odr. Court venue follows consumer-protection and private-international-law rules (EEA consumers can usually sue in their home courts).
12. Other
If one clause fails, the rest stays. Failure to enforce a right is not a waiver. We may update Terms for future orders; paid orders keep the version you accepted. French CGV: /pages/cgv. For French-speaking consumers the French CGV prevail on translation gaps; otherwise the language shown at checkout prevails.