Shipping policy

Last updated: 22 August 2026 — worldwide shipping

We ship worldwide, except countries or territories excluded at checkout (sanctions, carrier coverage, or import restrictions on LED / electronic goods).

Who ships

Orders are fulfilled from one or more warehouses, including a logistics / dropshipping partner. The ship-from country can vary by stock. You get tracking by email when the warehouse scans the parcel.

Times

Processing: typically 1–4 business days after payment (longer at peak). Transit after scan: often about 5–12 business days to many addresses, and up to 3–4 weeks for some countries, remote areas, or customs holds. These are estimates, not guarantees.

Cost

Shipping cost (or free shipping) is the amount shown at checkout for your country and cart. A free shipping banner only applies to the zones we enabled for that offer.

Customs and import tax

Unless checkout states that duties and import VAT are included, you are the importer and you pay duties, import VAT, and brokerage. We cannot forecast every country's tariff. If you refuse the charges, the parcel may be returned or destroyed; extra costs are yours unless the law requires otherwise.

Address and delays

You are responsible for a complete address, including apartment, postal code, and phone (many customs brokers require a number). We are not responsible for carrier or customs delays, or for loss after a successful delivery scan, except where the law says we are.

If a parcel is returned to the warehouse because of a refused delivery or a bad address, contact velora.sav@outlook.com. We may charge you to reship or refund minus outbound shipping and any return costs.

Lost in transit

If tracking stops for an abnormal period, email us. We will open a carrier claim when possible and then replace or refund according to the claim result and applicable law.